Mundo-fxLast updated: 12 October 2026
We have set up a transparent and efficient withdrawal policy so that you can access your funds through a smooth and secure process. This policy explains how and when you can take money out of your account or cancel a request; please review the guidelines and procedures below before you request a withdrawal.
1. Purpose
This Cancellation & Withdrawal Policy sets out how you can withdraw funds from your Mundo-FX account, cancel a pending withdrawal or deposit, and close your account. It forms part of the Terms & Conditions agreed between you and Optimalio Ltd (Reg. No 124074).
2. Withdrawal Eligibility
You can request a withdrawal at any time through the client portal. Before a withdrawal can be approved and processed:
- Your account must be fully verified in line with Mundo-FX’s regulatory requirements, including a valid proof of identity and proof of address.
- The withdrawal must be to an account, card or wallet registered in the same name as the trading account holder. For security reasons, third-party withdrawals are strictly prohibited.
- All outstanding balances must be settled. If they are not, the withdrawal request may be cancelled.
- You must have enough free margin; funds used as margin for open positions cannot be withdrawn.
- Any bonus conditions attached to your account must be met, or the bonus will be removed.
3. Return to Source
To comply with anti-money-laundering rules, withdrawals are returned to the original funding method, up to the total amount deposited through that method. Where a card or payment method can no longer receive funds, or once deposits have been fully returned, remaining funds and profits will be sent by bank transfer or to another verified method in your name.
4. Processing Times
Withdrawal requests are normally processed within five (5) business days of the date of submission, and we aim to review most requests within one to two business days. Processing times may vary depending on factors such as your account status, the withdrawal amount and the payment method selected. After we send the funds, the time they take to arrive depends on the method:
- E-wallets: usually within 24 hours.
- Cryptocurrency: usually within 24 hours, subject to network confirmation times.
- Debit and credit cards: typically 3 to 10 business days, depending on your card issuer.
- Bank wire transfer: typically 3 to 5 business days, and longer for international transfers.
Requests may take longer if additional verification is needed or during weekends and public holidays.
5. Fees
Mundo-FX does not charge a platform fee for standard withdrawals. Intermediary banks, card issuers, payment providers and blockchain networks may apply their own charges, which are outside our control and deducted from the amount you receive. Currency conversion may apply if you withdraw in a currency different from your account base currency.
6. Cancelling a Pending Withdrawal
You can cancel a withdrawal request from the client portal while its status is “Pending”. Once a withdrawal is marked “Processed”, it has been sent and can no longer be cancelled. Cancelled funds are returned to your trading account balance immediately.
7. Cancelling a Deposit
Deposits are credited to your account once received and cannot be reversed from our side after they are credited. If you deposited by mistake and have not traded with the funds, contact support and we will process a withdrawal back to the original source under this policy. Chargebacks or payment reversals initiated without contacting us first may lead to the suspension of your account while we investigate.
8. Cooling-Off and Account Cancellation
If you change your mind after opening an account, you can close it at any time by emailing support from your registered email address. If you have not traded, your full available balance will be returned to the original funding source. If you have traded, your account will be closed once all positions are closed, and your remaining balance, after any realised losses and applicable charges (see section 5), will be returned under this policy. Trades that have already been executed cannot be cancelled.
9. Anti-Money Laundering, Refusal or Delay
In line with anti-money-laundering (AML) regulations, Mundo-FX may request additional documents for larger withdrawal amounts or in specific circumstances to ensure full compliance. We may delay or refuse a withdrawal if verification is incomplete, if the receiving account is not in your name, if we are required to do so by law or a competent authority, or if we reasonably suspect fraud, money laundering, abusive trading or another breach of our Terms. Where permitted, we will tell you the reason and what you need to do to resolve it.
10. Dormant Accounts
If there is no trading or funding activity on your account for 12 consecutive months, it may be classed as dormant. We will contact you before any inactivity fee is applied, and you can request the return of your balance at any time.
11. Additional Terms
The introduction to our Terms of Use is an integral part of this policy and, together with all Mundo-FX policies, forms a legally binding agreement between the User and Mundo-FX. By accessing, visiting or using the Mundo-FX website, individuals (“Users” or “Customers”) expressly agree to these terms and conditions. All activities carried out on, with or through the Mundo-FX platform are subject to them.
12. Policy Updates
This policy is subject to periodic updates based on Mundo-FX’s internal policies. We encourage you to review it regularly and to contact our support team with any questions about the withdrawal process. By following these guidelines, Mundo-FX aims to provide a secure, transparent and efficient environment in which you receive your funds smoothly and on time.
13. Contact
For help with a withdrawal or cancellation, email support@mundo-fx.pro with your account number and transaction reference.