Privacy Policy | Mundo-FX

Last updated: 12 October 2026

At Mundo-FX, we are committed to protecting our customers’ privacy at all times. This Privacy Policy is designed to keep customer data and information strictly confidential, and when we collect data to provide our services we put transparency, accountability and clarity first. Please read it carefully to understand how we handle your personal information.

1. Who We Are

This Privacy Policy explains how Optimalio Ltd (Reg. No 124074), trading as Mundo-FX (“Mundo-FX”, “we”, “us” or “our”), with its registered address at Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro, Republic of the Marshall Islands MH 96960, collects, uses, shares and protects personal information when you visit our website, open or use a trading account, or otherwise interact with us.

We act as the data controller for the personal information described in this policy. If you have questions about how we handle your data, contact us at support@mundo-fx.pro.

2. Definitions and Scope

In this Privacy Policy, our customers may be referred to as “customers”, “users”, “members”, “account holders”, “merchants”, “he”, “she”, “they” or “it”, in the singular or plural. Similarly, Mundo-FX may be referred to as “Mundo-FX”, the “Broker”, the “Brokerage Service Provider”, the “Trading Platform”, the “Trade Facilitator”, “we” or “us”.

This policy applies to all data and information we collect from our customers. It explains how we collect, use, share and protect that information, the circumstances in which we may or may not disclose it, and how data is updated, modified and kept secure.

It applies to all our services, facilities, tools, resources, features, applications and software, including our website. It does not cover practices outside Mundo-FX’s control or individuals who are not affiliated with Mundo-FX; however, our employees who use our services must comply with it. This data protection policy is an integral part of, and a supplement to, our Terms & Conditions.

3. Information We Collect

We collect only the information we need to provide our brokerage services, give you access to our trading platforms, tools, resources and features, meet our legal obligations and keep your account secure. This includes:

Identity data: full name, gender, age and date of birth, nationality, government-issued identification numbers (such as a social security number) and copies of identity documents such as your ID card or passport.
Contact data: residential address, email address and telephone number.
Financial data: employment status, source of funds and wealth, estimated income and net worth, financial and asset statements, bank account, card and e-wallet details used for funding.
Verification data: for anti-money-laundering (AML) and know-your-customer (KYC) compliance, documentary evidence such as ID cards, utility bills and bank statements.
Suitability data: trading knowledge and experience, investment objectives and risk tolerance collected through our appropriateness assessment.
Transaction data: deposits, withdrawals, orders, positions, trading history and account statements.
Technical data: IP address, device identifiers, browser type, operating system, login times, location derived from IP, and platform usage logs.
Communications: emails, chat transcripts, call recordings, survey answers and any feedback you send us.
Marketing preferences: your choices about receiving communications from us.

If any information you provide is incomplete or incorrect, or if you refuse to share the required details, we reserve the right to suspend or deny our services, temporarily or permanently, with or without prior notice. Some features may be available without submitting all the requested information.

4. How We Collect Information

We collect information directly from you when you register, complete our application, upload documents, fund your account, trade, answer surveys, send feedback or contact us. We also collect information through our trading platform, automatically through cookies and similar technologies when you use our website and platforms, and from third parties such as identity-verification providers, fraud-prevention and sanctions-screening services, payment processors and publicly available sources.

5. How We Use Your Information

We use your personal information for the following purposes:

To open, verify, operate and maintain your trading account.
To carry out know-your-customer (KYC), anti-money-laundering (AML), counter-terrorist-financing and sanctions checks.
To assess whether our products are appropriate for you.
To process deposits, withdrawals and trades, and to provide statements and confirmations.
To provide customer support and respond to your requests.
To detect, prevent and investigate fraud, abuse, security incidents and other unlawful activity.
To maintain, analyse and improve our website, platforms and services.
To send service notices, including changes to our terms, fees or platform.
To send marketing communications where you have agreed to receive them.
To comply with legal, regulatory, tax and record-keeping obligations and to establish, exercise or defend legal claims.

6. Legal Bases for Processing

Where data protection laws require a legal basis, we rely on one or more of the following: performance of our contract with you; compliance with legal obligations; our legitimate interests in running a secure and efficient business, provided those interests are not overridden by your rights; and your consent, for example for optional marketing or non-essential cookies. You may withdraw consent at any time without affecting processing carried out before withdrawal.

7. Sharing Your Information

We do not sell your personal information. Your data is accessible only to you, Mundo-FX and authorised personnel, and we share it only where necessary with:

Service providers who support our business, such as identity verification, cloud hosting, customer-support, analytics and communications providers, bound by confidentiality and data-protection obligations.
Payment service providers, banks and card schemes to process your transactions.
Liquidity providers and execution venues, to the extent required to execute your orders.
Professional advisers such as auditors, lawyers and insurers.
Regulators, law-enforcement agencies, courts, tax authorities and other public bodies where required by law or to protect our rights.
A buyer or successor in the event of a merger, acquisition, restructuring or sale of assets, subject to equivalent protections.

Apart from the cases listed above, we do not share your data with third parties without your consent unless the law requires it.

8. International Transfers

Because we serve clients globally and use service providers in different countries, your information may be transferred to and processed in countries other than the one in which you live. Those countries may have different data-protection standards. Where we transfer data, we take reasonable steps to ensure it receives an adequate level of protection, including contractual safeguards with recipients.

9. Data Retention

We keep personal information for as long as your account is open and afterwards for as long as needed to meet legal, regulatory, tax and accounting requirements—typically at least five to seven years after the end of our relationship for AML and transaction records. When information is no longer required, we delete or anonymise it securely.

10. How We Protect Your Information

We implement stringent technical and organisational measures designed to protect your information from loss, misuse and unauthorised access, including encryption in transit, access controls based on job role, two-factor authentication for client and staff accounts, network monitoring and regular security reviews. We may store and process your data on local servers and storage media. No system is completely secure, however, and we cannot guarantee absolute security: Mundo-FX is not liable for data breaches, fraud or hacking incidents beyond our control. Keep your login details confidential and tell us immediately if you suspect unauthorised access.

11. Cookies and Similar Technologies

Our website uses cookies and similar technologies to identify users, keep you logged in, remember your preferences, secure the site, improve its functionality and understand how it is used. Some third-party features, such as embedded market-data charts and maps, may set their own cookies. You have the right to manage your cookie settings: you can control cookies through your browser settings, although blocking some cookies may affect how the site works.

12. Mobile Trading App

This Privacy Policy also applies to the Mundo-FX mobile trading app. When you install the app, it may request permission to:

Install the app.
Access storage.
Use the microphone.
Access media files.
View contacts.
Connect to the internet.

You may limit these permissions or uninstall the app if you decide to stop using it.

13. Your Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you and receive a copy.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your information, subject to our legal retention obligations.
Object to or restrict certain processing, including direct marketing.
Request that we transfer your information to another organisation where technically feasible.
Withdraw consent where we rely on it.
Complain to a data-protection authority in your country.

To exercise any of these rights, email support@mundo-fx.pro. We may need to verify your identity before responding and will reply within the time required by applicable law. You are responsible for telling us about any changes to your information so that we can keep it up to date.

14. Marketing

We will only send you marketing communications where you have agreed or where the law otherwise allows. Every marketing email includes an unsubscribe link, and you can change your preferences at any time in your client portal or by contacting support. Service messages about your account are not marketing and will continue while your account is open.

15. Children

Our services are intended only for adults aged 18 or over, or the age of legal majority in your jurisdiction if higher. We do not knowingly collect information from minors. If we learn that we have, we will delete it promptly.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The “Last updated” date above shows when it was last revised. Where changes are significant, we will notify you by email or through the client portal.

17. Contact Us

Optimalio Ltd (Reg. No 124074)
Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro, Republic of the Marshall Islands MH 96960
Email: support@mundo-fx.pro

By using Mundo-FX services, you acknowledge and consent to the collection, processing and storage of your data in accordance with this Privacy Policy.